Senderra is live: Send It Direct's booking and visibility system

Send It Direct's Senderra booking system went live on 1 November 2026. Senderra is the booking and visibility system Send It Direct uses for its business customers: consignments, proofs of delivery, invoices and GHG emissions in one place, plus a route planner that sorts several postcodes into the most efficient order. It's free for Send It Direct account customers, and customer portal logins are rolling out over the coming weeks.

What changed on 1 November?

Since 1 November 2026, Send It Direct has run its bookings on Senderra. How you book doesn't change: keep emailing sales@senditdirect.co.uk or using the quote form, and booking emails are still answered in minutes. Each account customer will get their own portal login, and we'll email you your link when yours is ready.

What do account customers get in Senderra?

Once your login is live, everything about your deliveries with Send It Direct sits in one place:

• Consignments: every job with its status, your reference and a progress bar, searchable by reference or postcode.
• Bookings: single or multi-stop jobs, with postcode look-up, your own references or PO numbers, and collection windows and instructions for each stop.
• Proofs of delivery: signature and photo records for each delivery, ready to download.
• Invoices: all your invoices in one place, whenever your accounts team needs them.
• Emissions: the CO₂ offset, trees planted and car journeys avoided for your deliveries, with a downloadable ESG report.
• Route planner: enter several postcodes and Senderra sorts the drops into the most efficient order.
• Quotes and vehicle finder: get a price for a job and find the right vehicle for the load before you book.

See the full feature list and more screens on the Senderra page.

Is Senderra free?

Yes, for Send It Direct account customers. There's no subscription and no charge to use the portal. You pay for your deliveries, as you do now. Not on an account yet? Open a business account.

When will I get my login?

Portal logins are rolling out to account customers over the coming weeks. There's no public sign-up and no single login page: each account customer gets a portal on its own web address, and we'll email you your link when it's ready.

How do I book in the meantime?

Exactly as you do now:

• Email sales@senditdirect.co.uk or use the quote form. We answer new booking and quote requests within 30 minutes, 8am to 6pm, typically within 4 minutes.
• We quote collection at 30–60 minutes and typically collect within 45 minutes across Bristol, then one driver goes door to door.
• Out of hours, we're available 24/7 for urgent jobs: call 0117 454 4144. For routine bookings, email us or use the quote form.
• Need an update on a delivery today? Call 0117 454 4144 and speak to the team handling your job.

Who built Senderra?

Senderra was built by Senderra Ltd, Send It Direct's sister company, founded by Ben Thomas, Send It Direct's Operations Director & CTO. Senderra Ltd also runs senderra.co.uk, where it sells websites and custom software to other businesses. That's a separate service: as a Send It Direct customer you don't need anything from senderra.co.uk, and the Senderra booking system isn't available to buy or license.