Courier FAQs
The questions UK businesses ask us most, answered plainly. Service-specific questions live on the relevant service and industry pages — links below.
General questions
How quickly can a same-day courier collect?+
Our UK same-day courier service aims to collect within 45 minutes of booking. If your business needs something moving now, call 0117 454 4144 or email sales@senditdirect.co.uk — we aim to respond within 15 minutes during normal working hours.
Where in the UK does your same-day courier service cover?+
We're based in Bristol and provide same-day courier collection and delivery across the UK. Every day we manage jobs throughout the country, including major cities and rural areas. We also handle European work with regular and ad hoc routes.
How much does a UK same-day courier cost?+
The price depends on distance and the vehicle required, so we quote each same-day courier job individually. Send us the collection and delivery postcodes plus what is moving and we'll return a firm price — usually within 15 minutes during working hours.
Do you handle regular deliveries for businesses, not just one-offs?+
Yes, and it's a big part of what we do. Send It Direct runs scheduled and contract work for businesses that need the same route covered daily, weekly or monthly — trade parts, inter-site transfers, regular client deliveries. We also offer discounts for regular work. Get in touch and we'll put a rate together.
Are you really carbon neutral, and can you prove it?+
Yes. All Send It Direct deliveries are carbon neutral, certified by Carbon Neutral Britain. We also plant a tree with every delivery through our partners Ecologi. We also run cargo bikes for urban work, which cuts emissions at source rather than offsetting them.
Do you offer a money-back guarantee?+
Yes. New business customers are covered by our money-back guarantee on their first delivery. If we don't exceed your expectations, you get a full refund — just call us directly. We even provide a director's mobile number for personal accountability.
Do you only work with businesses?+
Yes, Send It Direct is a B2B courier service. We specialise in business deliveries including urgent documents, fragile items, and specialist logistics for companies across the UK.
Specialist questions
These are answered in full where the detail belongs.
Large, heavy and awkward loads
What's the largest or heaviest thing you can move?
Flatbed & specialist transport FAQsConfidential and legal documents
Can you deliver confidential or legal documents?
Legal courier FAQsSystems and integrations
Can you integrate with our systems?
API integration FAQsCarbon neutrality and offsetting
Are you really carbon neutral, and can you prove it?
Sustainability FAQsMoney-back guarantee
Who qualifies, and how do I claim a refund?
Guarantee FAQsCoverage by city
What are collection times and coverage in my city?
Location FAQsStill need an answer?
Call or email and we aim to respond within 15 minutes in working hours.