Courier FAQs

We collect within 45 minutes of booking, anywhere in the UK. If your business needs something moving now, call 0117 454 4144 or email sales@senditdirect.co.uk — we answer new booking and quote requests within 30 minutes, 8am to 6pm.

Booking emails are answered in minutes. We answer new booking and quote requests within 30 minutes, 8am to 6pm, typically within 4 minutes, based on the median reply time across 225 booking emails between 17 August and 29 September 2026. Call 0117 454 4144 or email sales@senditdirect.co.uk. Out of hours, we're available 24/7 for urgent jobs: email sales@senditdirect.co.uk or call 0117 454 4144. For routine bookings, email us or use the quote form.

We're based in Bristol and provide same-day courier collection and delivery across the UK. Every day we manage jobs throughout the country, including major cities and rural areas. We also handle European work with regular and ad hoc routes.

The quote depends on distance, the vehicle required (van, Luton or flatbed), urgency, waiting time, out-of-hours work and whether you are on regular account rates. We quote each same-day courier job individually — see how pricing works for the full breakdown. Send us the collection and delivery postcodes plus what is moving and we'll return a firm price. We answer new booking and quote requests within 30 minutes, 8am to 6pm.

Yes, and it's a big part of what we do. Send It Direct runs scheduled and contract work for businesses that need the same route covered daily, weekly or monthly — trade parts, inter-site transfers, regular client deliveries. We also offer discounts for regular work. Get in touch and we'll put a rate together.

Yes. All Send It Direct deliveries are carbon neutral, certified by Carbon Neutral Britain. We also plant a tree with every delivery through our partners Ecologi. We also run cargo bikes for urban work, which cuts emissions at source rather than offsetting them.

Yes. We collect court bundles and legal documents within 45 minutes, anywhere in the UK, and one driver takes them straight to the court, chambers or named recipient, with signed, timestamped photo proof of delivery. We're in London most days and are regulars at the Inns of Court. See our legal courier.

Senderra is the booking and visibility system Send It Direct uses for its business customers. It launches on 1 November 2026 and is free for account customers, with portal logins rolling out from December 2026 for job booking and tracking, proofs of delivery, invoices, quotes and emissions reports. About Senderra.

Yes. New business customers are covered by our money-back guarantee on their first delivery. If we don't exceed your expectations, you get a full refund — just call us directly. We even provide a director's mobile number for personal accountability.

Yes, Send It Direct is a B2B courier service. We specialise in business deliveries including urgent documents, fragile items, and specialist logistics for companies across the UK.