Privacy Policy

1. Introduction

Send It Direct is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our courier services or website.

2. Information We Collect

We collect information you provide when booking deliveries, including:

• Company name and contact details
• Collection and delivery addresses
• Email addresses and phone numbers
• Payment and billing information
• Delivery preferences and special instructions

3. How We Use Your Information

We use your information to:

• Process and fulfil your delivery orders
• Provide live email updates on your deliveries
• Communicate about your deliveries
• Process payments and manage accounts
• Improve our services
• Comply with legal obligations

4. Data Sharing

We may share your information with our delivery partners and drivers to fulfil your orders. We do not sell your personal data to third parties. We may share data with payment processors and other essential service providers.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our systems are regularly reviewed and updated to maintain security.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Business account data is retained for the duration of the account relationship plus six years for financial records.

7. Your Rights

Under GDPR, you have the right to access, correct, delete, or port your personal data. You may also object to processing or request restriction. To exercise these rights, please contact us using the details below.

8. Contact Us

For privacy-related enquiries, please contact us at sales@senditdirect.co.uk or call 0117 454 4144.