Last updated: December 2024

1. Introduction

These Terms and Conditions govern your use of Send It Direct's courier and delivery services. By using our services, you agree to be bound by these terms. Please read them carefully before placing any orders.

2. Service Description

Send It Direct provides same-day courier, timed delivery, white glove, fragile item handling, secure document delivery, flatbed transport, and regular route services across the United Kingdom. Our services are designed for business customers only.

3. Booking and Acceptance

All bookings are subject to acceptance by Send It Direct. We reserve the right to refuse any booking at our discretion. A contract is formed when we confirm acceptance of your booking.

4. Pricing and Payment

Prices are quoted based on the information provided at the time of booking. Additional charges may apply for waiting time, failed deliveries, or additional services. Business account customers will be invoiced according to their agreed payment terms.

5. Liability

Our liability for loss or damage to goods is limited in accordance with the Road Haulage Association Conditions of Carriage. We strongly recommend that customers arrange their own insurance for high-value items. We are not liable for consequential losses.

6. Prohibited Items

We do not transport illegal substances, hazardous materials, firearms, explosives, live animals, or any items prohibited by UK law. Customers must declare the nature of goods being transported.

7. Cancellation

Cancellations made before driver dispatch are free of charge. Cancellations after dispatch may incur charges. Please contact us as soon as possible if you need to cancel a booking.

8. Contact

For questions about these terms, please contact us at sales@senditdirect.co.uk or call 0117 454 4144.