The Send It Direct Money-Back Guarantee — UK Courier Industry First
The only UK same-day courier offering a money-back guarantee on a new customer's first delivery. If we don't exceed your expectations, you get a full refund — speak directly to a director: Ben, James G, or James T.
How the guarantee works
Three simple steps. No fine print, no hoops to jump through.
Open a free business account
No contracts, no commitment. Set up takes under 2 minutes via our online form.
Book your first delivery
Your first job is automatically covered by our money-back guarantee. No code, no opt-in needed.
Not satisfied? Call a director
If we don't exceed your expectations, call us directly. You'll speak to a company director — not a call centre. Full refund, no questions.
Every delivery includes
Frequently asked questions
Everything you need to know about our guarantee.
All new business customers are automatically covered on their very first delivery with Send It Direct. No code or sign-up required — just open an account and book.
By phone only. If we don't exceed your expectations, you'll call a director's mobile number directly. We believe in personal accountability — no ticketing systems, no runaround.
No hidden conditions. The guarantee covers your first delivery in full. If you're not happy with any aspect of the service, you get a complete refund. Terms of carriage apply as standard.
Because we know that once you experience our service, you won't want to go anywhere else. We have a 99% customer retention rate — and this guarantee is how confident we are in backing that up.
All delivery types are covered — same-day, timed, white glove, fragile, documents, flatbed, and more. Whatever your first job is, the guarantee applies.
Account setup takes under 2 minutes. Once approved, you can book your first guaranteed delivery immediately. We offer 45-minute collection across the UK.
Activate your risk-free first delivery
Open a free business account and your first delivery is automatically guaranteed.